Official app support
Get help with your Traceora account, sign-in, exports, permissions, data deletion, or technical problems.
Email our support team and include your app version, device platform, operating-system version, and a short description of the problem. Do not email sensitive health details.
Email [email protected]We normally reply within 2 business days.
Request a secure password-reset link for your Traceora account.
Open password resetPermanently delete your account and associated Traceora data.
View deletion instructionsUnderstand how Traceora collects, uses, stores, and protects information.
Read Privacy PolicyReview how health-related entries and optional device health imports are processed.
Read Health Data ConsentTraceora is a personal journal, not a medical service. It does not diagnose, treat, or monitor emergencies. Contact a qualified healthcare professional for medical advice, and contact local emergency services immediately if you may be experiencing an emergency.